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Dhaka Hotels and Accommodation, Hotel Reservations Bangladesh
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Royal Park Residence, a 66 roomed boutique hotel – the first of its kind in Bangladesh opened its doors in the year 2000.
It’s a 100% BOI (Board of Investment) approved project where the investments were resourced from our parent organization in Colombo, Sri Lanka and managed by the same Sri Lankan owned company.
Royal Park strives in maintaining highest international standards in hospitality & customer care through highly personalized service and is truly recognized as one of the most customer friendly, up market, family type hotels in Bangladesh which amply proves beyond doubt with its over 70% repeat client base in terms of business.
Royal Park is the only hotel in Bangladesh certified with both ISO & HACCP standardization and strives maintaining highest internationally accepted standards through a highly motivated and well trained Bangladeshi team of young men and women, exceeding expectations of its guests.
Our corporate responsibilities are in many folds – our business partners, employees, suppliers, community, environment and the nation as a whole.
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ENVIRONMENT
We treat and respect the environment with utmost care, seeking no exploitation. At Royal Park, we strongly believe in sustainable growth, keeping in mind the environment and community at large. We strive to contribute towards reducing greenhouse gasses that contribute to global warming in two folds. Whilst strictly conforming to environmental regulations, we maximize efforts within our purview to reduce greenhouse gases. Some of the initiatives we have adopted are:
- 80% energy used in our kitchen is natural gas
- Water heating system in the entire hotel is powered by natural gas.
- All bulbs in rooms and corridors and host’s areas are energy save type, thereby contributing largely towards saving electricity. Regular energy audits are conducted by us and savings made through power factor corrections and other methods.
- Air-conditioners – We have replaced all our air-conditioners in guest bedrooms with energy efficient units in the year 2007. All these are individual units which could be operated only if the room is occupied thereby minimizing energy consumption, unlike conventional air-conditioning plants which operates all air-conditioners in the hotel whether rooms are occupied or not.
- Water – Through good operating practices, we encourage our team members and our guests to conserve water without compromising. We have displayed attractive notices in all host areas as to how they could contribute towards saving water. We have displayed notices in all our guest bathrooms how much water they could save by using a little less time in a shower or keeping a tap shut while brushing teeth.
- Guest Linen – Through a very innovative method ‘Royal Save the Sun ‘ programme, we effectively manage to convince our guests to re-use bed linen and towels unless a change is required. This is monitored on a daily basis and results have proven that we make over a 50% saving on conserving water, energy and chemicals by reducing the number of washes.
- Recycle Paper – We do not print unless required. We reuse all paper, envelopes, bags etc internally with very strict adherence. Even our internal documentation are printed both sides of paper and every inch of paper is re-used.
- All our internal computers are networked – therefore most communications takes place without printouts. All our computers are also on screen saver modes thereby saving energy when not in use.
- Polythene – We have reduced use of poly martial by 85%. All our waste bin under layers are jute and 100% bio-degradable, thereby not only contributing towards reducing greenhouse gases but maximizing and promoting local produce thus assisting the community.
- Food Waste – we minimize food waste. Whilst taking steps to produce food in smaller quantities by minimizing waste, we donate excess food towards charities and the waste are separated and given for animal feed to local farms.
- Suppliers - With ISO & HACCP standards strictly in adherence, we ensure with our suppliers that they supply us with more local, fresh farm produce and also reduce packing waste. Packing materials are re-used internally for various other activities.
- Furniture & Paints – We strive in using low emission paints by sourcing our paints through internationally known suppliers of quality, low emission paints and also in investing in furniture made from sustainably sourced or recycled materials.
COMMUNITY
- Royal Park strives in extending a hand beyond its commercial activities contributing towards the local community. We distribute 500 packets of lunch to the poor every month on selected 5 days, in addition to the excess food that is being distributed to the poor.
- It assists a few children’s homes on a regular basis including the Mother Teressa home for under privileged children.
- We hire local talent as much as possible in our team whether on long term or short term basis. More than 50% of our team members are recruited directly from local communities without any experience and trained to be responsible team players in various chosen fields in the hotel. Contracts for all our external works such as carpentry, masonry, plumbing are handled mainly by the local community.
- We strive in promoting local culture and sports by sponsoring various such events thus by integrating our team members in to the local community by encouraging them to jointly organize sporting and other socio-cultural events etc. with the local community clubs and societies.
- Assist the local community during natural disasters such as floods, cyclones etc. – have distributed food, dry rations and clothing aid during Cyclone Sidar, Cyclone Ayla, to name a few.
- We never sell hotel’s discarded linen, bedding, curtains, blankets, clothing, crockery etc. We assist the poor local community by donating all such items which are well usable, on a regular basis.
BUSINESS PARTNERS
We develop strong and lasting relations with our business partners both suppliers and customers. Whilst we strive in delivering value for money to all our customers by exceeding their expectations, we treat all our suppliers with respect and equal opportunity and fare share. We settle payments of all our suppliers upon an agreed time frame by valuing and honoring our relationships.
FAIR COMPETITION
We strongly believe in achieving our corporate goals & growth with our own strengths and strictly maintain a policy of competing in a very fair and a transparent manner in the market place by not offering lower rates than our standard minimum. In a nutshell, we strictly believe in diversely marketing our product leading to success but not resorting to cheap competition, which adversely affects the market as a whole.
EMPLOYEE RELATIONS
- Royal Park is an equal opportunity employer. We employee our team members based on best practices and standards of labour and human rights. We strongly believe that our team is the biggest strength and asset we process; we treat them and respect them as our partners in progress. We strictly maintain an open door policy and involve them in our organizational and decision making process at all levels towards the betterment and progress of the company.
- We reward our team members with above industry average salaries and perks from equal and fare share of the service charge across the board to medical benefits to employee and entire immediate family, festival bonus, meals amongst a host of other fringe benefits to name a few.
- Readily assist team members and their family members who are affected during natural disasters such as cyclones, floods or in medical emergencies, exceeding normal limits.
- We have many reward schemes in place to encourage our team members to perform above average standards, exceeding guest expectations. The two best employees of the year are given an overseas holiday combined with a familiarization tour for a week – mostly to Sri Lanka with stays in premium 5 star hotels in the city and resorts, fully expensed by the company.
- Honesty and integrity is immensely rewarded with cash awards and certifications.
- Minimum of three to four social and welfare events a year where the entire team is hosted for lunch or dinner, once with the families with a day full of events are few other activities, held in our constant endeavors to strengthen team building.
- We strongly believe that career development of our team members through regular training and guidance immensely assists our own organization thus promoting professionalism in a nation where hospitality industry is just beginning to grow. In addition to our regular in-house training programmes, we have foreign trainers conducting training programmes regularly at Royal Park across the board, which largely contributes towards achieving service excellence.
CONTRIBUTION TO THE NATION
We strongly believe that destination conservation is all about initiatives that assist to root overseas organizations such as ours in the local communities and its environment, culture and the well-being of its citizens. We re-invest a fair share of our profits in not only developing the property thus constantly improving standards by staying competitive in the international market, delivering best value for money to our guests and exceeding their expectations but at the same time, shining as a responsible, corporate entity, immensely contributing towards the well-being of our partners in progress, team members, suppliers and community at large with all above activities we are engaged in.
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